Drop-in or
talk to us

You can access us through this website (by signing-up to the project or service you want to try) or through one of our regular weekly Hubs.

Hubs are basically drop-in sessions where you can talk face-to-face with us about what’s going on for you and find out more about what we offer. They are a great way to access OTR and learn how to look after your wellbeing!



Of course, you can also give us a call or drop us an email if you like!

Main Switchboard

0808 808 9120 (Freephone)

Please note this number is operated Mon-Fri, 2-5pm.

Head’s up – if you’re leaving us a voicemail for whatever reason (whether you’re a young person, parent/carer or anyone else!) – PLEASE leave your number! We can’t call you back if we don’t have your details. Thanks!



For enquiries about our offer in North Somerset: northsomerset@otrbristol.org.uk


Main address: 8-10 West Street, Old Market, Bristol BS2 0BH

This is our home and where young people should come once they’ve been contacted after signing up, unless instructed otherwise (some of our sessions run at 1-2 Perry Road, BS1 5BQ, or 2 Horfield Road, St Michael’s Hill, BS2 8EA – and we will tell you if this is the case!)


There is on-street parking available on West Street and the surrounding roads, maximum stay two hours. Trinity Centre and Cabot Circus car parks are both within a five minute walk and offer longer stays.

Directions by car

From the M32: At junction 3, take the A4320 exit to Bath/A4. At the roundabout, take the 1st exit onto Easton Way/A4320. Use the right lane to stay on Easton Way/A4320. Continue straight to stay on Easton Way/A4320. At the roundabout, take the 3rd exit onto Lawrence Hill/A420. Continue to follow A420. Continue straight onto West St.

From the city centre / Cabot Circus: At St James Barton Roundabout (Bearpit), take the 4th exit and stay on Bond St. Continue onto Newfoundland St. You’ll see Cabot Circus car park on the right – swing around to the right to follow Houlton St and Wade St. Go past the Salvation Army then at the end of the road take a left and stay in the right-hand lane. At this point you follow the road around and Trinity Rd becomes West St. OTR is on the left-hand side.


There are bike racks right outside the front of OTR.


Buses 6, 7, 24, 35, 36, 37, 42, 42A, 43, 44, 45, 48, 48A, 49, 49A, 62, 506 and X48 all stop on Old Market St, a two minute walk from OTR.

When you arrive

We have a doorbell, press it and someone friendly will come along to invite you in. We have wheelchair access.

Making a complaint

Written complaints may be sent to OTR using this page on our website.

If you would prefer to make your complaint verbally, this can be done on phone (0808 808 9120) or in person to any of OTR’s staff, volunteers or trustees at any OTR premises or at any OTR event/activity.